Help & FAQ
Find answers to commonly asked questions about our products, shipping, and more.
Products
Are your supplements tested for quality?
Yes, every batch of our supplements undergoes rigorous third-party testing for purity, potency, and contaminants. We use only certified labs and make our certificates of analysis available upon request.
Are your products vegan-friendly?
Most of our products are vegan-friendly. Please check the individual product page for specific dietary information, including vegan, gluten-free, and allergen details.
How should I store my supplements?
Store your supplements in a cool, dry place away from direct sunlight. Keep the container tightly closed and out of reach of children. Do not refrigerate unless specified on the label.
Can I take multiple PHARX supplements together?
Many of our supplements can be taken together safely. However, we recommend consulting with a healthcare professional before starting any new supplement regimen, especially if you're taking multiple products.
Orders & Shipping
How long does shipping take?
Standard shipping within Europe typically takes 3-5 business days. Express shipping is available for 1-2 business day delivery. International orders outside Europe may take 7-14 business days depending on the destination.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location. You can see the exact shipping cost at checkout before completing your order.
How can I track my order?
Once your order ships, you'll receive an email with a tracking number and link. You can use this to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and various local payment methods depending on your region.
Returns & Refunds
What is your return policy?
We offer a 90-day return policy for unopened products in their original packaging. If you're not satisfied with your purchase, contact us at hello@pharx.de to initiate a return.
How do I return a product?
To return a product, email us at hello@pharx.de with your order number. We'll provide you with a return shipping label and instructions. Once we receive and inspect the product, your refund will be processed.
How long does it take to receive my refund?
Refunds are typically processed within 5-10 business days after we receive your returned product. The refund will be credited to your original payment method.
Account & Support
How do I create an account?
You can create an account during checkout or by clicking the account icon in the top navigation. Having an account allows you to track orders, view order history, and checkout faster.
How can I contact customer support?
You can reach our customer support team at hello@pharx.de. We typically respond within 24 hours on business days.
Still have questions?
Can't find what you're looking for? Contact our support team at hello@pharx.de and we'll be happy to help.
