Returns & Refunds
Not satisfied? We make returns easy and hassle-free.
Contact Us
Email us at hello@pharx.de with your order number and reason for return.
Ship It Back
We'll send you a return label. Pack the product securely and ship it back.
Get Refunded
Once we receive your return, we'll process your refund within 5-10 business days.
Return Policy Details
90-Day Return Window
You have 90 days from the date of delivery to return any unopened product for a full refund. Products must be in their original packaging and in resaleable condition.
Eligible Products
We accept returns on unopened products only. For safety and hygiene reasons, we cannot accept returns on opened supplements. If you received a damaged or defective product, please contact us immediately with photos and we'll make it right.
Refund Processing
Refunds are processed to your original payment method within 5-10 business days after we receive and inspect your return. You'll receive an email confirmation once your refund has been processed.
Shipping Costs
Original shipping costs are non-refundable unless the return is due to our error (wrong item shipped, defective product, etc.). For returns within the EU, we provide a prepaid return label. International return shipping is the responsibility of the customer.
Exchanges
We currently do not offer direct exchanges. If you'd like a different product, please return your original order for a refund and place a new order.
Damaged or Defective Products
If you received a damaged or defective product, contact us within 7 days of delivery with photos of the damage. We'll send a replacement or issue a full refund at no additional cost to you.
Need to Start a Return?
Contact our support team and we'll guide you through the process.
hello@pharx.de
